Terms of Service

1. Who we are

These terms are an agreement between you and Customise Inc., a Wyoming corporation ("Customise", "we", "us"). We are an American-owned sourcing company with an office in Guangzhou, China, run through our Chinese subsidiary. We find factories, negotiate prices, check quality and ship products to your door.

By asking for a quote, placing an order or using customise.ink, you agree to these terms.

2. Business customers only

We sell only to businesses, not to consumers for personal use. By using our services you confirm that you are buying for a business and that you have authority to agree to these terms for that business.

3. Quotes

• We quote your first 3 items free.
• Quoted prices are held for 2 business days. We will refresh an expired quote once for free.
• Factory prices can change, so a refreshed quote may be different.
• A quote is not an order. An order is confirmed when you accept the invoice and pay.

4. Mockups, samples and your approval

• Digital mockups are free.
• Physical samples cost extra. If you then place the order, we credit the sample cost toward it.
• You are responsible for checking your mockup or sample. Once you approve spelling, colours, sizes and other details, they are final. We are not responsible for errors you approved.
• Colours can look slightly different on screen, on samples and in final production.

5. Your logos and artwork

• You confirm that you own, or are licensed to use, every logo, design, photo, brand name and file you send us.
• You agree to defend and pay for any claim, loss or cost (including reasonable legal fees) that Customise faces because your artwork or products infringe a trademark, copyright or other right.
• We may refuse or cancel any order that we believe infringes someone else's rights or is illegal.
• You keep ownership of your artwork. You allow us and our factories to use it only to make and deliver your orders.

6. Payments

• We accept Visa, Mastercard, American Express, Apple Pay, PayPal, ACH bank payment and wire transfer. All prices are in US dollars.
• Production starts after we receive payment.
• If your invoice shows a deposit, production starts after the deposit and the balance is due as the invoice says.
• You pay any bank, wire or currency fees charged by your bank.

7. Production and delivery times

All production and delivery times are estimates, not guarantees. Delays can happen because of Chinese public holidays, factory closures around Chinese New Year, customs checks, carrier delays and other things outside our control. We will keep you updated.

8. Shipping, duties and tariffs

• Prices are DDP (delivered duty paid): they include shipping, duties and customs clearance to your door, unless your quote says otherwise.
• If a government changes tariffs or duties after you order, we may pass on the difference. We will tell you first. If you do not accept the new cost, you may cancel items that have not shipped yet and get back the money we have not already spent on them.
• Risk of loss or damage passes to you when the order is delivered.

9. Checking your order and claims

• Please check your order when it arrives.
• If anything is wrong, missing or damaged, tell us within 7 days of delivery and send photos.
• If the problem is our fault or the factory's, we will reprint, replace or credit the affected items. We choose the fix.
• Claims made after 7 days, or without photos, may not be accepted.

10. Cancellations and returns

• Before production starts: you may cancel for a full refund, minus costs we have already paid that cannot be refunded (for example factory deposits or samples).
• After production starts: orders cannot be cancelled, unless we fail to do what we promised.
• Custom goods are made for you, so they cannot be returned unless they are defective.

11. Warranty disclaimer

Our only promise about the products is the fix described in section 9. Apart from that, and as far as the law allows, products and services are provided "as is", without other warranties, including warranties of merchantability, fitness for a particular purpose or non-infringement.

12. Limit of liability

• Our total liability for any claim is limited to the amount you paid for the affected order.
• We are not liable for indirect or consequential losses, such as lost profits, lost sales, missed events or damage to reputation.
• These limits apply as far as the law allows.

13. Events outside our control

We are not responsible for delays or failures caused by things outside our reasonable control, such as natural disasters, disease outbreaks, war, strikes, government actions, port or customs closures, power or internet outages, or carrier problems.

14. Disputes and governing law

• If there is a problem, contact us first. We will both try to solve it informally for 30 days before either of us goes to court.
• These terms are governed by the laws of the State of Wyoming, USA.
• Any court case must be brought in the state or federal courts located in Wyoming, and you agree to their jurisdiction.

15. Text messages and privacy

Our text messages follow our SMS terms. How we handle your information is explained in our Privacy Policy.

16. Changes to these terms

We may update these terms. We will change the "Last updated" date at the top. Changes apply to quotes and orders made after the update. Your existing orders stay under the terms you agreed to.

17. Contact us

Customise Inc., a Wyoming corporation
1309 Coffeen Ave Ste 1200, Sheridan, WY 82801, USA
Email: privacy@customise.ink

You can also message us on WhatsApp or open a request in Support in your account.